Shipping Policy

Last updated November 4, 2026

Where we ship

We currently ship to addresses within the United States only. We do not ship to P.O. boxes, APO/FPO addresses or freight forwarders unless stated otherwise at checkout.

Processing and transit

Orders are typically processed within 1 to 3 business days (Monday through Friday, excluding U.S. holidays). Once shipped, domestic transit is typically 2 to 6 business days. All timeframes are estimates, not guarantees, and may be longer during holidays, weather events or carrier disruptions. Delays do not entitle you to cancel an order or receive a refund.

Tracking

A tracking number is emailed when your order ships. Tracking information is provided by the carrier and may take 24 to 48 hours to update.

Shipping address

You are responsible for providing a complete and accurate shipping address. We are unable to change an address once an order has been placed. Orders returned to us due to an incorrect, incomplete or undeliverable address, or because the carrier was unable to deliver, may be reshipped only after payment of an additional shipping charge. Orders that cannot be reshipped are not refundable.

Risk of loss

Title and risk of loss pass to you when the package is handed to the carrier. Once the carrier marks a package as delivered, we are not responsible for packages that are lost, stolen or missing from the delivery location. If tracking shows delivered but you cannot locate the package, check with household members, neighbors and the carrier first, then contact the carrier to open a claim. We will provide the shipping documentation you need to support a claim.

Lost in transit

If tracking shows no movement for 10 or more business days after shipment, contact us at hello@willsteinbeerstein.com with your order number. We will open a trace with the carrier. If the carrier confirms the package is lost, we will ship a replacement at no charge as your sole remedy.

Damaged on arrival

Damage claims are governed by our Returns & Terms of Sale. In short: email photos within 7 days of delivery and we will replace the item.

Shipping charges

Shipping charges, where applicable, are shown at checkout and are non-refundable.